Legal

Refund & rescheduling policy

This policy applies to professional engagements and workshops commissioned from Sensematrixcore Co., Ltd. It does not describe retail product returns; we do not sell physical goods through this site.

Eligibility

Refund requests are considered when work has not started, when Sensematrixcore cancels an engagement, or when a written statement of work expressly provides a refund condition. Once analysis, workshops, or drafting has begun, fees for work completed remain payable.

Timeframe to request

Deposit refund requests for engagements not yet started must be emailed to hello@sensematrixcore.click within 7 days of payment, and in any case before the agreed kickoff date. Workshop cancellations follow the schedule below.

Full and partial refunds

• Full refund of amounts paid if Sensematrixcore cancels and no mutually agreed alternative date is set.
• Full refund of the unused deposit if you cancel in writing before kickoff and before any data inventory work begins, less bank transfer fees where applicable.
• Partial refund may apply if an engagement is stopped mid-stream by mutual agreement; completed phases (inventory, draft visuals, briefings already delivered) are charged proportionally.

Non-refundable items

• Fees for work already performed and delivered
• Third-party costs pre-approved in writing (for example specialised data room fees)
• Workshop fees cancelled within 5 business days of the session without rescheduling

Cancellation & rescheduling

Engagement kickoffs may be rescheduled once without penalty with at least 10 business days’ notice. Workshops may be rescheduled once with at least 5 business days’ notice; later changes may forfeit 50% of the session fee. No-shows for workshops without notice forfeit the full session fee.

Deposits & work already started

The standard 40% engagement deposit secures scheduling and covers early inventory work. After kickoff materials are exchanged, the deposit is applied to completed phases and is not automatically refundable.

Refund process & timing

Approved refunds are processed to the original payment method or via bank transfer to the paying entity within 14 business days of written approval. You will receive confirmation of the amount and reference.

Contact for refund requests

Email hello@sensematrixcore.click with your organisation name, invoice or payment reference, and reason. Phone: 023911012. Office: Street: 10-10/1 Soi Saengthip Sukhumvit 71 Road Prakhanong; City: Wattana; State/province/area: Bangkok; Phone number: 023911012; Zip code: 10110; Country calling code: +66; Country: Thailand